Refund policy

Returns, Exchanges & Refunds

We want you to love your Birch Robot purchase. If you're not completely satisfied with your order, we're happy to help.

90-Day Return Policy

Eligible items may be returned or exchanged within 90 days of delivery.

We want you to have an opportunity to enjoy your Birch Robot clock in your home before deciding whether it's right for you. You're welcome to open your clock, hang it on your wall, and use it during the 90-day return period.

To qualify for a return or exchange, the product must be returned undamaged and with its original components. Normal use during the return period does not disqualify an item from being returned.

Products that have been damaged through accidental damage, misuse, neglect, improper handling, or unauthorized modification may not be eligible for a return or exchange.

Returns or exchanges requested more than 90 days after delivery are not eligible for a refund, exchange, or store credit.

If your clock develops a product-related problem after the 90-day period, please contact us. Product defects and failures are handled separately under our warranty and support policies.

Starting a Return or Exchange

Returns and exchanges can be started through our online returns and exchanges portal.

The portal will walk you through the process and provide a prepaid return shipping label for eligible U.S. returns and exchanges.

If you need assistance, please contact us at support@birchrobot.com.

Please do not send an item back to us without first starting a return or exchange through our portal or contacting our customer service team.

U.S. Returns

For eligible returns within the United States, Birch Robot provides a prepaid return shipping label at no cost to you.

Please package your clock carefully to prevent damage during transit. Whenever possible, we recommend using the original packaging and protective materials.

Once your return arrives at our shop and is inspected, we'll process your refund to the original payment method.

Exchanges

Changed your mind and would prefer a different Birch Robot clock? We're happy to help.

Eligible products may be exchanged within 90 days of delivery through our online returns and exchanges portal.

For eligible U.S. exchanges, Birch Robot covers the shipping costs both ways. We'll provide a prepaid label for you to send the original product back to us, and we'll cover the shipping cost of the replacement product as well.

Once your original item arrives back at our shop and is approved, we'll process your exchange.

If you purchased a clock during a sale or promotion, you may exchange it for another clock with the same regular retail price even if that promotion has ended. You will not lose your exchange value simply because the original item was purchased at a promotional price.

Items being exchanged must be returned undamaged and with their original components.

Refunds

Once we receive and inspect your return, we'll notify you when your refund has been processed.

Approved refunds are issued to the original payment method. Your bank or credit card provider may require additional time to process and post the refund after it has been issued.

Original shipping charges, if any, are not refundable unless the return resulted from an error by Birch Robot.

International Returns & Exchanges

International customers may request an eligible return or exchange within 90 days of delivery.

Customers are responsible for international return shipping costs unless the return or exchange is necessary because of an error made by Birch Robot or another circumstance where we specifically agree to cover the cost.

Please contact us at support@birchrobot.com before shipping an international return or exchange so we can provide the appropriate instructions.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, you receive the wrong item, something is missing from your order, or your product isn't working properly, please contact us rather than starting a standard return or exchange.

Email support@birchrobot.com with your order information and a description of the issue. We'll work with you to make it right.

Depending on the situation, we may provide a replacement product, replacement part, repair, or another appropriate solution.

Product defects and failures are handled separately from standard returns and exchanges and may be covered by our warranty and support policies.

Lifetime Warranty

Our 90-day return and exchange policy is separate from our lifetime warranty.

The end of the 90-day return period does not mean that our support for your clock ends. If your Birch Robot clock experiences a product failure or you believe there may be a defect after 90 days, please contact us at support@birchrobot.com so we can help.

Cancellations & Order Changes

Because Birch Robot products are prepared and made to order, please contact us as soon as possible if you need to cancel or change an order.

We'll do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once production or fulfillment has begun.

Questions?

If you have any questions about a return, refund, exchange, or product issue, please contact us at support@birchrobot.com.