Frequently Asked Questions
Select from the list of categories below to find your answer. If you can’t find what you’re looking for, please don’t hesitate to contact us.
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We accept Visa, American Express, MasterCard, Discover, and Paypal. All prices are quoted in USD
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Our clocks and product packaging are made in California, USA
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By birch robots of course, just kidding. We use baltic birch plywood that is cut by a laser machine and printed with water based non-toxic ink.
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Aside from connecting the pendulum to the clock and inserting a AA battery (battery not included) there's nothing else to assemble.
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We ship all products within 24 hours of purchase. Purchases made on a weekend or national holiday will be shipped the following business day. After shipment you should expect your package to arrive within 2-3 business days.
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We are currently shipping to the United States, Puerto Rico, and Canada.
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Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
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We try to make this process as easy as possible. Reach out to us via our contact page, live chat or send us an email at hello@birchrobot.com and we'll send you a prepaid shipping label.
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We stand by the quality and craftsmanship of our product and that's why we offer a 365 Happiness Guarantee return policy. This means that if you're not 100% satisfied with your purchase from Birch Robot you can return your item(s) for a full refund within 365 days of purchase. (Returns must be in original condition)